Which license should I purchase?

Question

I've purchased two JIRA licenses, not knowing which license did I need to migrate my JIRA instance. The Service Management license tells me that I'm unable to proceed due to license mismatch.

Please provide me with a proper license to start up my copy of JIRA. If this is not possible, I will be forced to request a refund on the two licenses, whereas I'm happy to not request a refund if you would be so kind as to provide me with a license.

The log files are available at http://mail.dms-serwis.com.pl/logs.tar.gz

M Amine · Answer

Please note that the log file is not accessible.

M Amine · Answer

Hi @Piotr Maślanka

I think that you wanted to send a request to Atlassian and this is not Atlassian support portal.

If you need to open a case/request on Atlassian support portail, please use this link https://getsupport.atlassian.com/

If you need help from the community, we will need more information:

* When you say "... migrate my Jira instance" what type of licence do you have? 
* Do you want to migrate from Server to another Server? or from Server to Atlassian Cloud?