Is it possible to create a new ticket whenever the custom field gets updated, using Scriptrunner

Sahish

Hey Guys,

Hope everyone are doing great.

I have two statuses like In Analysis and Implementation. Between this we have Implement transition screen. Whenever I am changing the status from Analysis to Implement, I will get one popup screen which has Multiple Variants and Affected Variants (dropdown) Custom fields. If I select Affected variants are some abc, efg , so immediately one issue ticket will be created with these affected variants (used post functions to create a ticket over here) and the issue will be in Implementation status. During this status, I found that other affected variants Like klm, xyz also affecting. I updated the ticket with these variants. So now the total variants are abc,efg,klm,xyz. Now my requirement is, whenever there are updates to the field "Affected Variants " , another issue ticket should be created with updated variants like klm,xyz. Is it possible to to get this requirement? If yes please advise me how to proceed further.

 

Thanks in advance,

Ram Kumar Aravindakshan _Adaptavist_

Hi @Sahish

To answer your question, yes, this is doable. You can do this using the Listener.

Below is a sample working code for your reference:-

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.event.type.EventDispatchOption
import com.atlassian.jira.issue.MutableIssue 

def issue = event.issue as MutableIssue
def project = issue.projectObject
def summary = 'This is an auto created issue'
def description = 'This is an example'

def issueFactory = ComponentAccessor.issueFactory
def issueManager = ComponentAccessor.issueManager
def loggedInUser = ComponentAccessor.jiraAuthenticationContext.loggedInUser
def customFieldManager = ComponentAccessor.customFieldManager
def type = customFieldManager.getCustomFieldObjectsByName('New Type').first()
def typeValue = type.getValue(issue).toString()

def issueObject = issueFactory.issue

if (typeValue != 'null') {
    issueObject.setProjectObject(project)
    issueObject.setSummary(summary)
    issueObject.setDescription(description)
    issueObject.setIssueTypeId(project.issueTypes.find { it.name == typeValue }.id)
    issueObject.setReporter(loggedInUser)
    issueManager.createIssueObject(loggedInUser,issueObject)
    issueObject.setPriority(issue.priority)
    issueManager.updateIssue(loggedInUser,issueObject, EventDispatchOption.DO_NOT_DISPATCH,false)
}

Please note, the sample working code above is not 100% exact to your environment. Hence, you will need to make the required modifications. 

Below is a print screen of the Listener configuration:-

 

Below are a few test print screens:-

1) Sample existing tickets:-

2) Edit a newly created issue. By default, the New Type value will be None as shown in the image below:-

3) Update the New Type list to the issue type you want to create. In the example below, the issue type selected is Task. Once the New Type list is updated, click on the update button.

4) As expected, a new issue of Task type has been created.

5) Open the newly created issue. The issue will have the default Summary, and Description included. Similar to the original issue, i.e. by default, the New Type field will be blank. The field needs to be updated before it can be displayed.

 

 

I hope this helps to answer your question.

 

Thank you and Kind Regards,

Ram