Show internal comments usind API

Question

I have jira server version 8.17.0 How can I filter the internal comments of the ticket using the API? I found a solution for API v3. But as far as I understand api v3 is only available for Jira Cloud.

PD Sheehan · Answer

@Tuncay Senturk _Snapbytes_ I think he's asking about REST API.

And by definition, the service desk rest API will not include any internal comments.

While the jira internal api will include ALL comments. Hence my suggestion to look directly into the comment property.

I guess the other option is to get ALL core comments from an issue and subtract from the list all JSM comments from the corresponding request.

Tuncay Senturk _Snapbytes_ · Answer

OK, those are the JSM agents' internal comments.

To filter those comments, you can use JSM API's service.

https://docs.atlassian.com/jira-servicedesk/3.7.1/index.html?com/atlassian/servicedesk/api/comment/ServiceDeskCommentService.html

ServiceDeskCommentService commentService = ComponentAccessor.getOSGiComponentInstanceOfType(ServiceDeskCommentService.class);
CommentManager commentManager = ComponentAccessor.getCommentManager();
List<Comment> comments = commentManager.getComments(issue);

iterate the comments and fetch JSM comment by using the service

commentService.getServiceDeskCommentByJiraComment

and use !comment.isPublic() to get internal comments.

I hope I was clear

PD Sheehan · Answer

You would have to call the Comment Property api looking for the property key "sd.public.comment" for each comment and filter them in your client application.