Can the workflow automatically be changed to "assigned" when assignee field is updated?

Question

Hi,

I'm not a JIRA administrator but wanted to find out if it was possible to set JIRA up to automatically update the workflow to "assigned" when the assignee is updated.

In our organization, new jira bugs are initially assigned to a faceless account (i.e. one that doesn't belong to an individual human). Someone then triages it and assigns the bug to the actual human who'll be working on it. The bug however remains in "open" state even after the assignee field is updated and the programmer has to go in and change it manually. I thought I should ask if changing the workflow to "assigned" could be linked to updating the assignee field before I went off and asked our administrator to do it.

Thank you in advance for any answers.

John Funk · Accepted Answer

Hi Pooja - Welcome to the Atlassian Community!

You can certainly do that with a third party add-on such as JMWE, Automation for Jira, ScriptRunner or others.

Miklós Tix · Accepted Answer

Hi Pooja,

@John Funk is right,

You need a third party plugin to be installed - I recommend Scriptrunner for Jira. With that you will be able to implement many other awesome functions beside the automatic status change,

You can transition the workflow to the desired status when it gets assigned using a custom script listener. When the assignee is changed it triggers a status change in the workflow - but it needs a script.