Scripted update field value realtime

Gleb Kartashov

Hi

I need to update a customer portal field value using groovy based on a different field value. 

When a customer on fills in field A, field B value should be set using groovy script.

I tried using Automation for Jira but it only lets you set field B value to a constant, my value should be calculated by Groovy script. I also tried using Run a Script (Scriptrunner action in Automation) but I only managed to set value after the issue was created, not in realtime.

Is this possible in Jira?

PD Sheehan

If you have scriptrunner, the only option for real-time update option is with Behaviours.

If you create a behaviour configuration and map your service desk project and the appropriate request type, you can then add your field A to the behaviour configuration.

In the field A behaviour config, click the Add a Server-Side script and then write your groovy script. Depending on the type of fields for field A and B and what values in A should trigger what value in B, the script may be more or less complex.