Automation - Send Email

Jason Kal

Hello,

I have set up an automation that triggers an email for certain request types an d then pends the case. This is all working fine.

However, in the ticket itself, I cannot see anything that mentions the email being sent. Is there a way to have this show up in the comments or in the activity audit?

(I have confirmed the email is being sent and received, and can see it in the automation activity log, but want it visible in the actual ticket).

Thank you!

Jason

Darryl Lee

Yeah email from Automation is a completely separate operation.

If you want to see the email in the ticket, the easiest way would be to add it as a comment.

If variables could be multiline (maybe they can be?) I'd put the body of the email there and then include it in the email and the comment, although you'd probably want to prepend it with:

Email sent to <someandso@whereever.com>: