Approval mail using Automation for JIRA on JIRA Server

Question

Hey I want to use the addin to create the approval mails for service request with approval

and so far the trigger is done, but the context in the actual email I just can't seem to find the correct links for the approval and decline button, more specifically I cant find out how to get the unique approvalID that are created for each issue with approval in it

Morten Lindeskov · Answer

Hi Gaurav

Unfortunately this do not answer my question on how to get the unique approvalID that the approvals generates to use for the Automations for JIRA addin

the standard approval flow is a bit lack luster for what fields you can add to the email, so I want to create my own email, hence I need to find out how to get this approvalID value

Gaurav_0av1h6 · Answer

Hello @Morten Lindeskov

As per the Atlassian documentation and my experience (majorly in the cloud), the approvers receive an email when the issue enters the approval status.

If the approvers are not receiving the email, then I would suggest checking whether the Request details and Approval buttons variables have been added to the approval notifications template.

Please accept the answer if this helps.