WBS Gantt Chart - Import MS project file failed

Anita Chen

While importing the MS project file to environment A, it occurs an error message. However, using the same MS project file, I can import successfully to environment B. The version of WBS Gantt in both environments are the same.

Is there anyone know what might cause the problem?

Where and what should I check the settings?

 

Gabriel Quadros

Hello, Anita Chen!

Thank you for bringing this behavior to our attention and creating this Community Question.

To provide you with better and helpful support, can you please provide us the .HAR and .LOG files of your Jira Instance collected while the issue is reproduced?

If you need help on how to generate and provide the HAR and LOG files, please refer to the tutorial down below:

• Open your instance in a Google Chrome browser;
• Open the Browser Console (press F12 or right-click on the mouse and choose Inspect);
• Navigate to the Network tab, check the box next to preserve log, and perform the steps to reproduce the problem;
• Save the results as .har file (right-click and choose Save as HAR with content);
• Navigate to the Console tab, and perform the steps to reproduce a second time;
• Save the results as .log file (right-click and choose Save as);
• Attach the files to the response.

We are looking forward to hearing more from you. If you need assistance with our plugins or have any other questions, please, contact us anytime at Ricksoft-Support.atlassian.net. I will be happy to help.

We wish you a great day!

Kind Regards,

Gabriel Quadros | Support Engineer

Ricksoft Support Team