Multiple service requests from 1 request

Question

Apologies in advance for an odd question - I'm a Confluence person trying to find possible solutions for the test team and I'm unfamiliar with JSM :)

Is it possible to have 1 service request raise a set of related requests?

Scenario is that a new starter will need to raise 6 service requests to get access to multiple systems. There might be 3-4 different standard sets of systems needed, based on role.

How would you automate the process of raising multiple requests for the same user for different systems? Ideally they'd avoid duplicate data entry while still having individual service request IDs for each system for service desk admin purposes.

Jasmine Andrews_yopc1c · Answer

Ah yes thanks I had seen sub-tasks but wasn't sure if that was going to cause hierarchical problems of some kind if requesting access to 1 of the systems was also considered a stand-alone request. So automating linked issues is looking like a really good option if sub-tasks aren't appropriate. Thanks @Walter Buggenhout

Jasmine Andrews_yopc1c · Answer

Thanks @Stuart Capel - London

I had wondered if automation was possible. This is probably the right direction to pursue.

Stuart Capel - London · Answer

Hi @Jasmine Andrews

You could use Jira automation to create the new requests based on the user raising a single request from the portal. As shown below you can use a condition that will only run when a defined request type is raised.

In the example above only one sub-task is created but you can add as many as you like, and define the fields to be populated automatically.