How Do I Email all Atlassian users across each site/app with one message?

Question

Hi,

I have an enterprise environment that has multiple Confluence and Jira sites. Is there a way for me to send a mass email to all users?

I know that I can go into each Jira site and go to System > Mail >Send Mail and send an email to the users of that application, but is there a singular way to send the message to all users across all sites/apps? I don't want users to potentially receive this email 4+ times.

I am an org admin in this case

Thanks

Dima Lazarchuk · Answer

hey @John

We released a new app for mass emails right from Jira.

https://marketplace.atlassian.com/apps/1228913/proactive-campaigns

Feedback is highly appreciated.

Walter Buggenhout · Answer

Hi @John,

As you are asking this question in the context of JSM, did you know you can add announcement messages to the portal and request forms of your Service Desk? If you want to reach your customers in the context of an incident or an update, that may be an alternative to email.

Similarly, Atlassian launched the announcement banner for cloud. Yet again, it is a means to communicate to all users of your application in context while avoiding to spam people with bulk email. Before you know it, someone accidentally hits the reply all button 😉.

Apart from that, it might be wise to just send your bulk email from your email system in this scenario. I suppose that - being in an enterprise environment - you do have centralised user management in place and probably have distribution lists in place that you can use to address all application users across all systems?

Hope this helps!