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2 Jira cloud instances verified with the same domain

Albert Manuel

Hi,

Recently my company has bought another company.

We are in Jira DataCenter
The bought company was in Jira Datacenter and has migrated to the cloud.

Now, we are all over the same domain - the migrated one had no problems with the migration, but now if i want to migrate the second one - to a new Jira instance, how would i do that, because the first one was already verified with our domain?

My problem is that I can't verify with our domain another instance because there is one already.

We need these two to remain completely separated, we can't just migrate them in one.

Is it possible to have two Jira instances verified by the same domain? What are the pro and cons?

Accepted answers

Clark Everson

Hi @Albert Manuel

I don't believe this is possible. Though I would ask why you aren't able to have 1 instance? Like what is stopping you, and why do users think you can't? These maybe the right questions to be asking and even then there are solutions from almost all of them, even private and public merged instances.

The reason being is there are a lot of ways to configure it so that all the data remains completely separate, and longer term the one instance is the way you may want to go, so doing it now maybe easier though may seem more daunting

We just went through a similar thing at my company.

Best,
Clark

All comments

Clark Everson

Hi @Albert Manuel

We just went through a similar thing at my company.

Best,
Clark

Albert Manuel

Hi @Clark Everson

Thanks for your input. The problem is the second Jira, the one that is not migrated yet, is way, way more complex than the existing one, but let's say this is possible - the company doesn't want them to be on the same instance.

What will be the workaround here? get a new domain? or it will work with subdomains?

Clark Everson

You would need a different domain or you would need enterprise I believe.

I would highly recommend having further conversations though because once they're both in cloud you as an Admin will more than likely be asked to merge them later. Even if it's more complex better to deal with it now than later if you can.

Also if I am correct you're referring to users, in Atlassian Access? With the verified domain?

Your Jira would need a different domain but in regards of Atlassian Access the other option would be to manage all users from one dedicated space and then manually provide access to the appropriate instance. Though it's been a while so Enterprise maybe needed for that

Albert Manuel

Thanks a lot, will try to convince them to migrate all in one - finger crossed

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