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Jira email notifications are showing username instead of full name after recent upgrade

Anthony Pomtree_zwjtwr

We just updated from v8.17.1 to v8.20.1, and now whenever the use of an @mention is used for an issue comment, the email shows the username instead of the person's full name.

For example, it might say:

Hey johndoe and janedoe, you are correct about the calculation.

When instead, it should be showing:

Hey John Doe and Jane Doe, you are correct about the calculation.

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Tinker Fadoua

@Anthony Pomtree did you try to run an indexing after the upgrade?

Anthony Pomtree_zwjtwr

Yes, a re-index was performed.

Anthony Pomtree_zwjtwr

I should note, this also performed an upgrade to Crowd (from 4.3.5 to 4.4.0).

Tinker Fadoua

@Anthony Pomtree Upgrading Crowd shouldn't be an issue. Are your notifications working fine? How about log in to the application? no one reported any issues.

Meanwhile I am looking for more solutions, shouldn't take longer than tomorrow.

Best,

Fadoua

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