Hi all,
we had installed JIRA Service Desk but decided not to use it. We uninstalled the plugin but are still stuck with custom fields, link types and such, obviously related to it. We are searching for a detailed documentation about what we can safely remove/delete after uninstalling it.
Is there such a documentation?
Best regards,George
Hello George,
This is our documentation about how to uninstall JIRA Service Desk: https://confluence.atlassian.com/display/JIRAKB/How+to+remove+or+disable+a+Service+Desk
This article is unfortunately not sufficient. Just disabling the plugin and deleting the project is not enough to remove all traces of SD from JIRA. We have even uninstalled the plugin and deleted the project, but still there are link types, custom fields and more objects like that still floating around. Can you please provide a list of all configuration objects that the SD plugin creates when it is installed. That would help identifying and removing them manually.
@Rodrigo Sogari [Atlassian]: I agree with @George Lewe. Your answer does not address the question. We also installed JIRA Service Desk and have decided not to use it. The post that you reference only explains how to disable service desk for a specific project or to delete a service desk project. How do we uninstall Service Desk entirely–including all the related custom fields, issues, issue type schemes, security roles, etc?
I share the notion and looking for a way to uninstall SD altogether but there seems to be no means for doing that
We would also like to remove the Service Desk Trial Version from our JIRA Cloud, and I find it MOST annoying that this is not possible! Is there still no possibility to remove this add-on completely from our account?
Go to JIRA administration ==> applications
Click uninstall under JIRA Service desk
image2017-1-19 8:49:40.png
Navigate to: admin/billing/applications
click "deactivate" next to service desk
has anyone been successful in fully removing JIRA Service desk using the uninstall mentioned above?
Under admin, manage subscriptions, I could press delete. I got warnings that everything related to SD will be deleted, so this should work...
This is really bad, the jira service desk charged me 200$ and I could not found a way to uninstall it, I was mistake to click install before and did not use anything!
The above seemed to work for me. My bill estimate changed and SD is no longer listed
Hi everyone,
If you are getting a message that Jira cannot be upgraded because it wants you to upgrade Service Desk first, or that you have to put in a valid license for SD before you can login, but your trial of Service Desk (aka SD) has been uninstalled without uninstalling the license key first, then here's what you need to do (no $ needed!):
1. Download the SD installer.
2. Reinstall SD.
3. Go to my.atlassian.com.
4. Click New Evaluation License (we let you have up to 3 for the same server).
5. Go to your Jira landing page.
If you get the one that says you can't start Jira until you give Service Desk a license, put in your new license.
If you can still get into Jira then go into the Settings -> Applications page and put in the new license.
Now you can log in and/or upgrade.
NOW what you should do is go to the Applications page, DELETE the trial license for SD, then uninstall SD again. This will keep it from barking about SD licensing in the future because there will be no license in the database anymore.
For reference: https://confluence.atlassian.com/jirakb/startup-check-jira-licensing-issues-888257801.html
Cheers!
Sarah Amann
Jira Support Engineer
Also, I do realize that this does not address how to purge Service Desk leftovers in the database, it was just meant to be helpful for those who are being prevented from upgrading Jira or logging into Jira post-upgrade.
Thanks!
How can we purge Service Desk Leftovers from the DB?
This is something I'd like to know, too. We once had a 3 user starter license for Jira Service Desk but since then Jira has been upgraded multiple times and at some point Service Desk was uninstalled. Now we are planning to take Service Desk into use with a much more agents but the leftovers of the old installation are blocking us from using Service Desk. To be specific, newest version will just complain that we must first upgrade to SD < 3.2 before upgrading to newest. And of course, SD 3.1.9 requires an old version of Jira. I really don't want to downgrade our Jira just to upgrade old, unnecessary demo data.
Worked for me, thanks!
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