Need to trigger an email to all the assigned users of a issue with the number of issue assigned

Question

Hello Team,

We are trying to trigger an separate email to all the users who have been assigned with an issue along with count of issues been assigned to the users on a cron job basis.

We are using scriptrunner for jira and server hosted.

Can you please assist us here as how we can achieve.

Thanks for your help in advance.

Regards,

Ganesh Babu J

Antoine Berry · Answer

Hi @Ganesh Babu J ,

How do you identify the users that should receive this subscription ?

Again the easiest way - to implement and maintain - would be to have all these users in a Jira group, and subscribe this group. This way you could manage the users that receive the subscription, update the filter, the columns... directly in Jira.

Ganesh Babu J · Answer

In this case @Antoine Berry , i need to request all users to subscribe them but its a tedious task to ask them to subscribe for the filter.

So that is were trying to do this using a scriptrunner. Can you assist please

Antoine Berry · Answer

Hi @Ganesh Babu J ,

I would suggest to use a filter subscription. That way you could have a mail sent to all users in a specific group, or have them subscribe individually. You can also use a CRON as a scheduler.

A request such as :

assignee = currentUser() and resolution is empty

would send all open issues assigned to the subscribed users.