Upgrading Linux where jira is installed ubuntu 18.04 to 20.04

Question

Hi ,

I want to  upgrade Linux OS where my jira software v.8.18.1 with mysql db version 7 but

After upgrading my ubuntu 18.04 to 20.04 where jira software run, i can log in with my account but all the data present before the os upgrade is no longer visible in jira.

could you help me please

Charlie Misonne · Answer

Hmm those kinds of problems are difficult to troubleshoot without access to the environment and knowing what actually changed during the upgrade.

What does your Jira log say? Check both the catalina log file in the install directory and the atlassian-jira.log in the home directory.

You can also send your logs to Atlassian support if you want them to look at it.

HUARD Raphael · Answer

it's good for the collation database but after restarting the application I still cannot access the menu mentioned in my previous comment or the available project. when I click in the projects administration menu I have a 500 error.

moreover I tried a complete reindexation of the data but this one resulted in an error

Charlie Misonne · Answer

First thing to do would be to fix the database collation and use a supported one.

You can read the documentation on How to Fix the Collation and Character Set of a MySQL Database manually