I need access to my organizations workspace in Bitbucket

Question

We are on a free plan, with apparently only one admin. That admin abruptly left the organization an has so far not responded to requests to relinquish his credentials so that we can either upgrade to a paid account with multiple admins or transfer ownership to myself. I've submitted a support ticket Tuesday with this request, but have yet to even get more than an acknowledgement of my ticket.

Any help would be extremely helpful.

Stuart Capel - London · Answer

I'm afraid your best bet might be encouraging this person to relinquish control. Definitely pursue the support ticket but I don't know how much they will be able to do.

John Kreiner_t07r8d · Answer

No, unfortunately I have reset the password for his work email address, but that one is not the account for the organization's workspace.

Stuart Capel - London · Answer

Hi @John Kreiner

Did the colleague who left use his work email to create the account? If so then I imagine you've removed access to his work email account but still have access to it yourself and could reset the password.