Trying set resolution field on Create

Question

Hello,

I'm trying to create a simple workflow that sets the issue to Status to Resolved and Resolution to Fixed / Done when the is created.

Essentially this is a an event logging workflow for specific operations we do and want to record in a Jira project for corrolation with FIM software at a later point in time.

Here's what the workflow looks like

O-----{create}-------[Resolved]

Even though I have a added the "update issue field" step to the post functions of the "create" transistion. The resolution field is not being set and remains "unresolved" even though the create transistion does set the Status to Resolved.

Would really like to avoid introducing a second status and transistion if possible.

Any pointers would be apprecaited.

Thanks

Joseph Hani · Accepted Answer

The first thing that comes to my mind is creating Automation Rules that look like this.

I'm not sure it works, but give it a try :)

Nic Brough -Adaptavist- · Accepted Answer

You could just put the resolution field on the "create" screen for the issue type.  This would mean anyone creating an issue will fill it in (the resolution field doesn't have an empty option to offer, it always gets set when it is on a screen)

With that, you could have a workflow that's just

O -> Closed

(Meaning no actual workflow at all, your people are simply logging something happened and there's no need to automate or edit anything)