Can't Start JIRA service

Question

Hi Experts,

i face a strange issue while starting JIRA service as service isn't restart and no logs being created noting that gc logs are generated while trying to restart in JIRA installation logs

OpenJDK 64-Bit Server VM (25.202-b08) for linux-amd64 JRE (1.8.0_202-b08), built on Jan 22 2019 13:35:07 by "jenkins" with gcc 4.8.2 20140120 (Red Hat 4.8.2-15)
Memory: 4k page, physical 12137964k(5554416k free), swap 4194300k(4193276k free)
CommandLine flags: -XX:GCLogFileSize=20971520 -XX:InitialCodeCacheSize=33554432 -XX:InitialHeapSize=6144 -XX:MaxHeapSize=6144 -XX:NumberOfGCLogFiles=5 -XX:-OmitStackTraceInFastThrow -XX:+PrintGC -XX:+PrintGCCause -XX:+PrintGCDateStamps -XX:+PrintGCDetails -XX:+PrintGCTimeStamps -XX:ReservedCodeCacheSize=536870912 -XX:+UseCompressedClassPointers -XX:+UseCompressedOops -XX:+UseGCLogFileRotation -XX:+UseParallelGC

your help is much appreciated.

Nic Brough -Adaptavist- · Answer

My "solution" was "get more information", not a fix.

What did trying my "solution" tell you was the problem?

Pooja Aiman · Answer

I'm also facing same problem., I also tried Nic Brough solution., but unable to find any solution., Kindly help me in this regard. Thanks

Nic Brough -Adaptavist- · Answer

That's just telling you some of the settings. I assume that "as service isn't restart" means that "when running as a service, it tries to do something, but fails"? You'll want to look at several things: What does the service startup tell you the problem is? (I don't know what service system you are using here, so I can't give the instructions on where to look further into this) Can you start it manually? I mean cd /bin and run start-jira.sh (remembering to do that as the Jira user, not yourself or root)? If Jira fails on the manual run, it might flat out tell you on the console, but if not, then check /logs/atlassian-jira.log to see what is failing (if no logs there, then also see /log/catalina.out for the Tomcat logs - that may be failing to start the application) If it works on the manual run, then you'll need to be debugging the service startup