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Not receiving verification email for Jira Account

Désiré-Lévi Kouablan

Hello,

I'm trying to setup a Jira account for my company team. I successfully receive the verification email for my account. But one of my coworker never received it. We checked spams, we checked the mail failure report from our provider (Exchange online) but there's no trace of mail received nor delivery attempt for his email from Atlassian. We tried several times the last two weeks without success.

Can you please help us ?

Accepted answers

Angélica Luz

Hello @Désiré-Lévi Kouablan,

Welcome to the Atlassian Community!

Checking the details of your site, I see that there are only two accounts, so I searched for bounces and blocks on the other account and it returned the error below:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [AM6EUR05FT032.eop-eur05.prod.protection.outlook.com]

I removed this bounce and the notifications should work now.

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

All comments

Angélica Luz

Hello @Désiré-Lévi Kouablan,

Welcome to the Atlassian Community!

Checking the details of your site, I see that there are only two accounts, so I searched for bounces and blocks on the other account and it returned the error below:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [AM6EUR05FT032.eop-eur05.prod.protection.outlook.com]

I removed this bounce and the notifications should work now.

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

Désiré-Lévi Kouablan

Helllo @Angélica Luz

Thanks for the welcome. We tried after you removed the bounce. The verification email has been received and the user has been able to access it's account.

Thanks a lot.

Surachai Sainoi

Hello@Angélica Luz
I'm not login and not receiving verification emails from Atlassian(jira). admin Jira on my company test to resend verification email. but i'm check verification email has been not received but my coworker received (my email [removed by moderators]) .itCan you please help us ?

Angélica Luz

Hello @Surachai Sainoi,

Thank you for reaching out to the Atlassian Community!

Checking your email on our tools, the following error returned:

550: 550 5.1.1 ...@... ... rejecting

I removed this bounce and the notification should be delivered now.

Kind regards,
Angélica

Pedro van den Einden

Hi @Angélica Luz ,

I try to change my email address on my Atlassian account but I only got the notification “Email address change request” and not the mail to verify my address.

Could you help me with this matter.

Thanks

Kind regards,

Pedro

Angélica Luz

Hi @Pedro van den Einden,

Welcome to the Atlassian Community!

Maybe the account you are trying to use is already associated with an Atlassian ID, so that’s the expected email notification to receive.

If that’s the case, you can follow the instructions of this article:

How to change your Atlassian account email address

Kind regards,

Angélica

Pedro van den Einden

Hi @Angélica Luz ,

This worked for me!

Thank you for your support!

Kind regards,

Pedro

nicholas_carroll

Hi @Angélica Luz

I am experiencing the same issue as the original commenter mentions. I see that my company has approved my email domain, but when I attempt to send and/or re-send the email verification, nothing shows up in any of my email folders.

Would you be able to help fix this issue?

Regards,

Nicholas

OncallProcurement

Hello @Angélica Luz

I got logged out and tried logging into jira through outlook, once completing the two factor authentication , it asked for a verification code which is sent to my email (nikhil.saji@wizfreight.com) but i checked in junk/spam but haven't received any mail. I tried several times the last two weeks but didn't get any mails yet.

Can you please help?

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