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Scriptrunner listener

Volodymyr

Maybe someone can help me with the creation of a listener.
Can I create 1, 2 or 3 listeners to achieve the next goal?
A requester wants to receive emails for any update in tickets where he's not Reporter, Assignee or Watcher at the same time.

I still cannot find a solution to create right code for "Condition and Configuration".

Accepted answers

Ivan Lima

Hi @Volodymyr, What do you refer to by "Reporter, Assignee or Watcher at the same time"? For example, don't you want to send notifications beyond your notification schemes' settings if the user is the assignee only? Also, when you mention "Condition and Configuration", do you also want to capture events beyond issue updates? I know that a filter subscription won't send emails as soon as tickets get updated, but wouldn't that be somehow sufficient for your use case?

All comments

Ivan Lima

Volodymyr

@Ivan Lima
Honestly I'm not sure about filter for this case.
A person has a project where there are a lot of tickets when he's not in: Reporter, Assignee or Watcher.

If he's in one of these fields (Reporter, Assignee, Watcher) he receives notifications with updated - that's fine.
But If he's not in the fields above, he also wants to receive notifications.

Please let me know if it's unclear now.

Volodymyr

My solution is too complicated, so I settled on two choices:
1. Add a specific person to the watchers when a new issue is created.
2. To avoid the ocean of emails, this person will independently add himself to the watchers only in the necessary tickets.

Ivan Lima

It's clear. Thanks for clarifying it, @Volodymyr. I'm sure we can create a script to achieve that. We write tons of those scripts for our customers very often. However, I think it's worth exploring more straightforward solutions, when there is one, before jumping to the more complicated ones.

You can easily create a filter subscription, where a user will receive an email with the results of the filters. You can determine a schedule for it. Let's say once a day at 6:00 AM. Twice a day, etc. Your filter could look like this:

assignee != currentUser() AND reporter != currentUser() AND watcher != currentUser()

Once your users receive the results, they can decide which one they want to receive notifications and add themselves to the watcher list. You can also share a bit of the responsibility with users and educate them to actively look up for issues they want and need to watch.

I know you're specifically looking for a script, but as I said, I believe it's worth putting some thought on some out-of-the-box options before jumping to that. If none of that makes sense for your use case, I can help you with some scripting.

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