Unable to get email from bitbucket

Question

I'm able to login with gmail but I can't change my BitBucket password because I don't receive the reset link on my email. I have tried many times, but the mail never received on my account. I have also checked on spam folder.

Even I am not getting any email regarding new invitation of the repositories.

My email_id is <email removed for privacy reasons>

Caroline R_g9ynyc · Answer

Hi, @[deleted]! Welcome to the community!

I confirmed there was no blocker on your address that could be causing a problem to receive our emails.

I have sent you a password reset and an invitation to one of my repositories and confirmed on our logs that these emails left our servers. Could you please confirm if you received these emails?

With that said, could you ask the admin of the workspace that you were invited to remove the invitation and send you a new one? They can do this by following the next steps:

In case they have invited you to a specific repository:

* Access the workspace >  Go to the repo they have invited you to;

* Access the Repository Settings > User and group access;

* Click on the "invitation pending";

* Select the “Cancel invitation" option to remove the invitation;

* Add your email again to send a new invitation.

In case they have invited you to a group on this workspace:

* Access the workspace > Settings;

* Access User groups > Open the group they have invited you to;

* Click on the "invitation pending";

* Select the “Cancel invitation" option to remove the invitation;

* Add your email again to send a new invitation.

In case you still don't receive the email, could you please check if there are any quarantined emails on the server?

Please let me know how it goes and feel free to share any additional questions regarding this case.

Kind regards,
Caroline