I'm trying to program an automation rule that is set to trigger when a ticket with a specific label is transitioned into a specific status (called "Ongoing" on my board), and it will then change the Due Date automatically to the start of the week in 2 weeks (i.e., using {{startOfWeek(2)}} to do this), and reduce priority. The attached screenshots shows how the automation rule is configured. According to the audit log, the rule succeeds when triggered. However, the Due Date field of the transitioned ticket is cleared. This means that no due date is displayed in the ticket's Due Date field (where, for example, it was set to today's date prior to the transition). Meanwhile, the Priority is indeed changed as expected. Can somebody tell me if I am missing something, or if I happened on buggy behavior?

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Automation to change Due Date using startOfWeek()

Daniel Avissar

I'm trying to program an automation rule that is set to trigger when a ticket with a specific label is transitioned into a specific status (called "Ongoing" on my board), and it will then change the Due Date automatically to the start of the week in 2 weeks (i.e., using {{startOfWeek(2)}} to do this), and reduce priority. The attached screenshots shows how the automation rule is configured.

Screen Shot 2021-10-17 at 13.38.56.png

According to the audit log, the rule succeeds when triggered. However, the Due Date field of the transitioned ticket is cleared. This means that no due date is displayed in the ticket's Due Date field (where, for example, it was set to today's date prior to the transition). Meanwhile, the Priority is indeed changed as expected.

Can somebody tell me if I am missing something, or if I happened on buggy behavior?

Accepted answers

Alex Koxaras -Relational-

Hi @Daniel Avissar and welcome to the community!

startOfWeek() function can be used only to JQL and not as a smart value. For your case there isn't a function for it. You could possibly however try to find a workaround. I'll try to help you, but I'll need some time

All comments

Alex Koxaras -Relational-

Hi @Daniel Avissar and welcome to the community!

Daniel Avissar

Thanks for the quick response @Alex Koxaras -Relational-! Good to know, I'll try to think of a workaround as well, and will update if I find something first.

Alex Koxaras -Relational-

@Daniel Avissar try the following smart value within your edit field

{{issue.fields.dueDate.withNextDayOfWeek("MON").plusDays(7)}}

After testing it, this is what you want.

Let me know if that works for you.

Daniel Avissar

Excellent! It works, although I modified it slightly because our work week begins on Sunday here. Thank you , @Alex Koxaras -Relational-!

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