nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to Copy and Paste images into "Respond to Customer" dialog / transition screen

radfordsAndrew

Chrome Version 94.0.4606.71

Edge Version 96.0.1032.0

Unable to copy and paste images into "Respond to Customer" dialog. Additionally unable to copy and paste images into this support ticket. Tried with Chrome and Edge browser.

Step:

1. Access a support job

2. Use "Respond to Customer" workflow change

3. Attempt to paste into "Response to Customer" "comment" field.

Accepted answers

All comments

Alex Koxaras -Relational-

Hi @radfordsAndrew

Works like a charm on my end. From where you try to copy the image? Snip tool? Outlook? Another source?

In addition, what is the result of pasting an image? Nothing? A message? An error? WHat is happening?

Lastly, if you paste that image to another place, e.g. word, paint, photoshop what's happening?

radfordsAndrew

Hi,

Using Greenshot (getgreenshot.org) - Like Snag and native snip tool.

I can paste into image into word. But can't copy from word to the "Respond to Customer" comment field, or directly from the Greenshot.

I can paste into other descriptions and comment field, just not the "Respond to Customer" - Comments field.

radfordsAndrew

Hi,

When I paste , no image, no error or comment.

Alex Koxaras -Relational-

@radfordsAndrew are you on server or on cloud?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud