Missing values from custom fields in BigPicture Export

Question

Hello,

From a BigPicture program (Gantt or Scope view), I export several columns. These concern dates, numerical values or text.
On export, some columns contain gaps, and not all rows are affected. This seems very random.
The associated custom fields are well configured.

In JIRA, from issue search, for the same columns, all data is exported.

Have you ever encountered this kind of problem?
For your information, a ticket is being processed by the SoftwarePlant editor but no success for the moment.

Thank you for your help.

JIRA - 8.13.10

BigPicture - 8.1.5

Noémie BAYON · Answer

Hello,

I have already opened a ticket in SoftwarePlant support. 
For the moment, there is no solution to my problem. I'm trying my luck on the community to see if anyone has already encountered the same problem.

Anna-BigPicture · Answer

Hi @Noémie B_

We would like to investigate your case individually.

You are more than welcome to contact our Support team via our Service Desk, sharing with us more details (preferably supported by screenshots of exported files). BigPicture Team will gladly help you to resolve the problem.