Upgrading Jira Software only updates Jira Core version?

Brian_g6nva1

Hi 

I have meticulously found and fetched the 8.13.11 version of Jira Software (atlassian-jira-software-8.13.11-x64.bin) and Jira Servicedesk 4.13.11  (atlassian-servicedesk-4.13.11-x64.bin)

Both have now been installed to my Jira server. 

I started installing Jira Software and it went smooth. 
Then Servicedesk was installed, also with no hiccups. 
And lastly all AddOns/Apps/Plugins were updated. 

Now, when I check versions, I can see that only Jora Core and Jira Servicedesk was ever updated !? 

Jira Core is 8.13.11
Jira Servicedesk is 4.13.11 

But Jira Software  is  still the somewhat older 8.5.3 



I hope someone can shed light on: where did what go wrong? 

 

 

Nic Brough -Adaptavist-

This looks quite odd, but it's not that unexpected - the binary installers can update and re-install all three applications.  Atlassian don't intend you to run both installers (all all three!) when you've got Core + Jira Service Management (Desk) + Jira Software.

I think there's three things that may have happened:

• The JS installer failed to upgrade, then the JSM worked, leaving you with a good Core + JSM, but an old Software
• The first install you ran upgraded Core and Software as expected, then the second install found the Core install was up to date, updated JSM, but then spotted the Software wasn't the version it expected and grabbed the version it thought was right. 
• I have misunderstood the question with my assumption that you are running a single Jira, and you've actually got Core + JSM and Core + JS as separate installs.

Assuming it is a single install though, then I would not try to run both installers.  Use one of them to get the latest Core + Application, then go into "manage applications" and use the "upgrade" button in there to get the second Application upgraded.  I'd also try that upgrade for Jira Software first in your existing system, not start from scratch!