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What happens to a comment if you click on "Cancel"?

Bruce Straub

It's my fault, but pretty much every program will double check with the user before deleting a block of unsaved text, I spend an hour typing a comment into JIRA and it disappeared. I'm guessing that I clicked on Cancel by mistake.

If my guess is correct, is it really true that JIRA does not ask the user to verify a Cancellation which would cause a large bloack of text to be lost?

Accepted answers

All comments

Jack Brickey

Hi @Bruce Straub , welcome to the Community. That is correct, there isn’t an “are you sure” on the Cancel for comments. 😞

Mayur Jadhav_30osel

Hi @Bruce Straub

Welcome to the Atlassian Community!!!

Yes your are correct, This option should be on after clicking the cancel for reconfirmation.

Laura Holton _ACE Manchester_

Hi @Bruce Straub 👋

Welcome to the Community! Following suit of @Mayur Jadhav and @Jack Brickey (because 3's the charm!), yes you are most certainly correct!

I hope this helps but if you have any other questions just ask away 😃

All the best,

Laura

Kishan Sharma

Welcome to the Atlassian Community @Bruce Straub Unfortunately what you are experiencing is true i.e you won't be prompted again if you hit cancel while commenting on a Jira issue.

tanu.vashistha

This is really frustrating when you write entire comment of a page length and clicking on cancel clears it forever. "do you really want to cancel" should be implemented on such fragile operation

Luke Wren

So to make sure I understand, JIRA has a button next to the "send comment" (Save) button which just deletes the comment without confirmation? And there is no way of recovering the comment?

Robin Burkett

I agree - this just happened to me and it is very frustrating. I wish I was prompted "Are you sure you want to cancel?" as I hit "Cancel" by mistake and lost work that I now have to re-create.

Eugene Wang_pnci4a

I came here for the same frustration design! Considering the cancellation button is so close to the send button, it is absolutely necessary to avoid users click the cancel button while they want to click the send!

@Laura Holton @Kishan Sharma @Mayur Jadhav This is a post since 3 years and people kept coming to this via google or searches. Can you guys consider raising this to the development department or Product department of Confluence? This would be a valuable feature.

Carlos Maranje

Just spent almost an hour taking screenshots of how to test a new feature and improving my comment to help the testers and it's all gone just because I miss-clicked and instead of accept clicked on cancel.

I HATE JIRA SOOOO MUCH.

Why in the world would you put these two buttons so close and do not implement a confirm dialog. Why are you so incompetent?

Taylor Felton

This is such a simple feature to implement, why on earth has it not being implemented! Just lost an entire ticket of text because I accidentally clicked 16 pixels too far right gahh

Isn't the first time, and wont be the last. Come on JIRA!

Jack Brickey

Losing data can be frustrating for sure. This happened to me on a non-Jira scenario just yesterday. One thing to try is a solution dealing with the loss of web form data. As an example an extension like typio-form-recovery . This is just an example extension and there may be others. Disclaimer, I have not tested with Jira and if anyone has or does please update with observations here. I will try to do so later today.

Ilinca Gaman

Is there a ticket for this "confirmation" pop-up when you click on cancel?

Damián Farina_tkj10t

Here’s yet another frustrated Jira user

I was writing a fairly long and thoughtful comment when I pressed Esc to dismiss a browser extension popup, just a fraction of a second after the popup closed automatically, which caused the Esc keystroke to be sent to Jira instead. Jira interpreted this as “discard comment” and instantly dismissed the entire message

No warning. No confirmation. No draft saved.

With it went my most sincere and carefully written comment of 2025. Unfortunately, I don’t remember exactly what I wrote, and the moment (and humor) is gone, so it cannot be recreated. It’s simply… lost.

This kind of behavior is incredibly frustrating

Please consider adding either a confirmation dialog before discarding comments or automatic draft saving, whatever prevents users from loosing data AND peace of mind

Thanks for listening

Max Oswald-Sells

Just lost half an hour of work thanks to a misclick. It's absurd that there isn't a confirmation dialog here.

Fletcher

Cancel deserves a confirmation. The button is so close to Confirm that misclicks are inevitable. If the concern is that this would be too intrusive, maybe set a character count? E.g. if your saved comment is >50 characters, show a confirm otherwise allow deletion normally? Just an idea, but this has caused a good deal of frustration for me on multiple occasions.

Samuel Hishmeh

Just lost an hour and a half of work becaues I typed the Esc key while editing the description. So much for meeting project deadlines.

Samuel Hishmeh

Just lost an hour and a half of work because I typed the Esc key while editing the description. So much for meeting project deadlines.

Trần Xuân Hải

Today I accidentally clicked `Cancel` after a very long comment.

Any update on this? It's 2026 already Jira.

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