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New Automation: Time in status trigger?

Marco_1rbs8k

Hey there,

in the legacy Automation of Service Management there was this Trigger that would excecute if an issue is a certain time in a status. Can this somewhere be done in the new automation? I cannot find a trigger for this but maybe i'm just blind

Another thing that would be nice, if this automation could also use workingdays instead of just days like in the legacy automation

Accepted answers

Richard Fay_dyjexy

You could probably do this in Service Management using SLA's as a trigger. You'd need an SLA that starts when a ticket is transitioned to a status and an automation which triggers when it expires and/or reaches a certain value.

Not sure how you could get it to work in Jira Core...

Bill Sheboy

Hi @Marco

To do this without an SLA, you could use a scheduled trigger and JQL to find the issues which have not changed status.

For example, this JQL finds any "in progress" issues which have not changed status in the last 24 hours.

project = myProject AND NOT status CHANGED AFTER -24h AND statusCategory = "In Progress"

To learn more about advanced JQL expressions, please review this documentation: https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/

To do the part you note about working days, you may need to use the smart value functions, or JQL functions, such as startOfWeek("+1").

Kind regards,
Bill

All comments

Richard Fay_dyjexy

Not sure how you could get it to work in Jira Core...

Bill Sheboy

Hi @Marco

To do this without an SLA, you could use a scheduled trigger and JQL to find the issues which have not changed status.

For example, this JQL finds any "in progress" issues which have not changed status in the last 24 hours.

project = myProject AND NOT status CHANGED AFTER -24h AND statusCategory = "In Progress"

To learn more about advanced JQL expressions, please review this documentation: https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/

To do the part you note about working days, you may need to use the smart value functions, or JQL functions, such as startOfWeek("+1").

Kind regards,
Bill

Marco_1rbs8k

Hi @Bill Sheboy ok then i guess i have to do it this way. Thank you for your help!

Marco_1rbs8k

hi @Richard Fay yes i hope they will add something to make it less complicated even for Jira Core Projects (where i also need this) but until then i'll use the way that Bill has suggested

Richard Fay_dyjexy

Yeah, Bill's answer looks like a good thing to try.

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