can we get over all resolution time for Jira ticket from time of creation to resolution ?

Question

can we get over all resolution time for Jira ticket from time of creation to resolution ? Its for Service Desk Project And for SLA we need to Set up Goal, Actually we dont have any time lines. Can you guys suggest me, also we need to export same to CSV is that possible ?

Regards,

Sudharsan.G

Emre Toptancı [OBSS] · Answer

Hello @Sudharsan

Our team at OBSS built Timepiece - Time in Status for Jira app for this exact need and it is available for Jira Server, Cloud, and Data Center.

Time in Status allows you to see how much time each issue (or subtask) spent on each status or assigned to each assignee. You can also combine statuses into consolidated columns to see metrics like Resolution Time, Ticket Age, Cycle Time, or Lead Time.

You can calculate averages and sums of those durations grouped by the issue fields you select.

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

Using Time in Status you can:

* See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
* Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
* Export your data as XLS, XLSX, or CSV.
* Access data via REST API. (for integrations)
* Visualize data with various chart types.
* See Time in Status reports on Jira Dashboard gadgets

Timepiece - Time in Status for Jira

EmreT

Deniz Oğuz - The Starware · Answer

If you have Jira Service Desk, you can use build-in SLA metrics, you can setup multiple timers to monitor each state of ticket. It also shows reports of how good you are performing. You can create multiple calendar types and it has lots of advanced features.

If you want to, you can also use our Custom Fields++ add-on to wait time in each status by creating a "Time in Status" custom field.

Rahul_RVS · Answer

Hi @Sudharsan

You can look at our plugin,

Agile Tools : Epic Tree & Time in Status

The add-on provides the time spent in each status for the entire lifecycle of the issue. You can combine your statuses to define your Resolution time and also extract the transitions history of the issues. Along with various Issue stats reports, you get additional features like Epic Hierarchy, Links Hierarchy & Worklogs Report to track the project's progress. The main features of the app are as below

* More than 8 types of Time in Status Reports. Excel Export available for all status reports.* Time in Status
* Time with Assignee
* Time in Status with Assignee
* Time with Assignee per Status
* Status/Assignee Count
* Multiple Transition Reports
* Avg Time reports

* Epic Hierarchy / Sum Up (Standard Jira Hierarchy Epic -> Story -> SubTask)
* Link Hierarchy / Sum Up (Hierarchy based on your issue link, upto 10 level deep)
* Worklogs Report
* Timesheet Entry screen