Discrepancy in Big Picture : Scope View

Question

Hello Team,

One of the task(UI Implementation) is marked as “Done” Status. However, we don’t see it getting reflected in the Big Picture “Scope” view.

It is showing as “IN PROGRESS” status in Status[Children Status Categories in %] Field.
Even after clicking "resync" option its not reflecting
.

Anna-BigPicture · Answer

Hi @Pradeep

In this situation, I would recommend clearing the plug-in cache. You will find this option in App Configuration >> Advanced >> Technical Info >> Clear Cache.

If the recommended action does not trigger synchronization, please contact our Service Desk, providing us with more details (preferably supported by screenshots).
BigPicture Team will gladly help you to resolve the problem.

Bill Sheboy · Answer

Hi @Pradeep

For a marketplace vendor-specific question like this, you may want to email their support directly to get help.  You can find their information here: 
https://marketplace.atlassian.com/apps/1212259/bigpicture-project-management-ppm?hosting=server&tab=support

Kind regards,
Bill