I'm not receiving verification emails from Bitbucket

Willian Possa

Hi,

I've tried to set up a new account for BitBucket for my work and apparently have had the verification email sent, the email address is correct however I'm not receiving any verification emails?

I've tried re-sending the email a number of times and haven't received any of them.

This only happen with Bitbucket, my company work with Confluence and JIRA and for these products the email's work great.

Best regards,

Att.

 

Will

Caroline R

Hi, @Willian Possa! Welcome to the community! 

I performed an analysis on our logs and confirmed that your email had a block on the server that prevented emails from being sent to this recipient. This can occur when the system tries to send an email to the user and the account does not exist yet, is not activated, or it rejects the email for some internal reason.

In this case, I have removed the block from your email. Could you please remove the invitation and send a new one? You can do this by following the next steps:

• Access the workspace >  Go Settings;

• Access User groups > Open the group you were invited to; 

• Click on the "invitation pending"; 

• Select the "Cancel invitation" option to remove the invitation; 

• Add your email again to send a new invitation. 

Please let me know how it goes.

Kind regards,
Caroline