nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can I customize the Jira service desk home page?

Landon Tran

I have attached a picture of the customizations I am hoping to do.

This screenshot was taken from the home page of the portal

2021-09-16 11_19_26-ICEYE U.S. Help Center - Jira Service Management.png

This screen shot was taken from the admin portal (project -> project settings -> knowledge base). I have tried unlinking and linking different spaces but the changes don't reflect. I also tried changing viewing permissions but it doesn't do anything either.

2021-09-16 11_23_38-ITSM project - Knowledge base - Service project - Jira Service Management.png

Are any of these customizations possible? and if so, where can I locate it?

Accepted answers

Angélica Luz

Hello @Landon Tran,

Welcome to the Atlassian Community!

When it comes to portal customization, there are some details that are hardcoded and can’t be changed, and the “Need to raise a request? Contact us.” button is one of them.

There are feature requests suggesting improvements for that:

Please, click on vote and also watch the features to receive updates from our product managers.

Regarding the knowledgebase, what shows under the “Learn more about” are not the Confluence spaces, but the Categories that are created directly from the project to organize the articles.

Screen Shot 2021-09-17 at 09.57.03.png

Screen Shot 2021-09-17 at 09.58.21.png

Screen Shot 2021-09-17 at 10.01.27.png

For more details, please, check the documentation below:

Categorize knowledge base articles

Kind regards,
Angélica

All comments

Angélica Luz

Hello @Landon Tran,

Welcome to the Atlassian Community!

When it comes to portal customization, there are some details that are hardcoded and can’t be changed, and the “Need to raise a request? Contact us.” button is one of them.

There are feature requests suggesting improvements for that:

Please, click on vote and also watch the features to receive updates from our product managers.

Regarding the knowledgebase, what shows under the “Learn more about” are not the Confluence spaces, but the Categories that are created directly from the project to organize the articles.

Screen Shot 2021-09-17 at 09.57.03.png

Screen Shot 2021-09-17 at 09.58.21.png

Screen Shot 2021-09-17 at 10.01.27.png

For more details, please, check the documentation below:

Categorize knowledge base articles

Kind regards,
Angélica

Landon Tran

Hi Angelica,

I found the location for the categories, thanks!

Since the "contact us" button can't be customized, is there a way I can implement a floating button linking to our "contact us" page? I remember reading a post made several years ago about floating buttons and anchor macros. Are those still able to be used or have they been removed? Haven't been able to find any sign of them in the current iteration of Jira so far.

Angélica Luz

Hi Landon,

On Service Management it’s possible to create a widget, but in this case, is to embed the portal on a web page.

On the portal itself, it’s not possible to add a custom “Contact us” button:

Allow embedding of third-party widgets into Jira Service Desk portal

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