Update from 7.5 do last LTS version

Ronaldo Furriel de Freitas

I have an installation Jra Software at V. 7.5.0 that I'm in the process of updating to the latest LTS version.

In this process I also had to migrate to another database. It was Oracle and now Postgres.

I created a new server with v 7.5.0 using Postgress and during installation and configuration In Postgress i used trial licenses for Jira and plug-ins. But, after importing the XML backup I got into the situation that I don't know how to get out of.

I have 3 base products in version 7.5.0 "Jira Core", "JIRA Software" and "JIRA Service Desk" all in comunity versions with expired license, and after import backup this situation is in my stage migration JIRA.

I have a Datatacenter comunity avaliable, but my questions are:

Entering the Datacenter license granted to me, will Jira consider the 3 licensed products? If not what would be the way?

Another question is related to the application of the license. Currently a server id is required, however JIRA 7.5 does not present this data when editing the license, So how to obtain am server id to generate a datacenter licence?

Remember that This is only an intermediate update process when I finish the goal is to be in the latest LTS version available.

Daniel Eads

Hi @Ronaldo Furriel de Freitas , welcome to the Community!

I see you currently have a Community license for Jira Software Data Center. That license can be used to start Jira. The trick as you've mentioned is the additional products - Jira Service Desk (and Jira Core).

The good news about Jira Core is that you won't need that particular license going forward. Your Jira Software Data Center license will cover the users previously licensed under Jira Core. Atlassian doesn't offer an equivalent Jira Core Data Center license; the expected route is for these folks to be added to the Jira Software license.

On the Jira Service Desk side however, you'll need a Data Center license for that product. So here are my recommended steps for you:

1. Request an additional Community license for Jira Service Management Data Center (this request should be straightfoward since your organization already has existing Community licenses)
2. Apply your Jira Software Data Center license to the install you have. Since you mentioned you don't see the Server ID, you can get it through this route:
   
   1. Log in as a user with the Jira System Administrators global permission.
   2. Choose Administration (  ) > System.  Select System info on the left menu to open the System info page.
   3. The Server ID is displayed in the Jira Info section of the page.
3. On the Versions and Licenses page in Jira:
   1. Remove the Jira Core license
   2. Paste in the new Jira Service Management Data Center license you requested in Step 1

Let me know if you have additional questions!

Cheers,
Daniel | Atlassian Community