Unable to add reviewers for pull requests - 403 - Something went wrong

Question

Hi,

I have a private repo on the Bitbucket cloud. I have myself (admin) and 3 other users with read rights (have also tested granting write and admin rights to the other 3). When I go to an open pull request and select the control for Add Reviewer, I select one of the reviewers from the dropdown list. I immediately get the error "Something went wrong. We couldn't add a reviewer. Wait a few minutes and try again."

I've been testing this daily for a few weeks now and the error never seems to resolve. I've tested in both Chrome and FireFox and get the same error.

Looking at the console error in the browser, a 403 Forbidden. Attaching the error below.

Any help is greatly appreciated.

-Matt

Pradeep Sanjeewa_3iqgy4 · Answer

Hi Matt,

I also got the same error. When we can expect this to be resolved? Is there any workaround for this?

Thanks,
Pradeep

Theodora Boudale · Answer

Hi Matt,

I'm afraid I cannot resend the email, as it is automatically sent by our system on ticket creation.

This is the URL for the ticket:

https://getsupport.atlassian.com/servicedesk/customer/portal/11/BBS-172355

Please make sure you log in with the email of your community account in order to be able to view it, as I opened the ticket on behalf of this email.

Feel free to let me know if you have any questions.

Kind regards,
Theodora

Matt Weinbender · Answer

Hi Theodora,

I checked but don't see an email with the ticket link. If you could re-send it, that would be great.

Thanks!

-Matt