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Sending Email via Jira Automation

HI. I am trying to use Automation to send an email containing the issue summary, issue resolution and the resolution comments using the following content:

{{issue.summary}}
{{comment.body}}
{{issue.fields.resolution}}

While the summary and comments are working perfectly, I'm just getting numbers where the resolution value should be. What am I doing wrong?

Accepted answers

Please try {{issue.resolution.name}} for the name of that value.

And a suggestion to help find this information faster in the future: https://jira.atlassian.com/browse/JIRAAUTOSERVER-339

Kind regards,
Bill

All comments

Hello @niggles20

Have you tired just {{issue.resolution}}? 

BR, Olga

Yes - it gave the same result of numbers.

Hi @niggles20 ,

Maybe try {{issue.resolution.value}}

Hello @niggles20

My bad this is only available for the cloud.

The problem is that the resolution smart value is not available for the server.

But what you can do is edit the automation, here is my idea.

You add IF/Else first if the resolution is unresolved you just add that comment in the email body in the automation.

Else if the resolution is Done

Add "Resolution is Done" in the email body

Else if the resolution is "Won't Do"

Add "Resolution is Won't Do"

Your email body should look like this, example

{{issue.summary}}
{{comment.body}}

Resolution is done

OR

{{issue.summary}}
{{comment.body}}

Resolution is unresolved

Resolution automation.PNG

Please try {{issue.resolution.name}} for the name of that value.

And a suggestion to help find this information faster in the future: https://jira.atlassian.com/browse/JIRAAUTOSERVER-339

Kind regards,
Bill

no luck :-(

Success! Thank you :-)

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