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I cannot delete customer from jira service management project

unknown

Hi,

I cannot delete any customer that is being shown in the "Customers" section beneath "Channels & People". I have also check via http:s//admin.atlassian.net, but here there are no customers. And i do not have the option for, Jira Servicemanagement.

best regards.

Ronit Jalimsing

Accepted answers

unknown

Solution:

If you have the same issue as me, you need to go to: https://admin.atlassian.com > Products. On the left side you see, "Sites and Products". Under this, you see you're instance. When clicking on this, you get the option to delete customers.

All comments

unknown

This is what i'm seeing when entereing Atlassian Administration:

Atlassian Admin.PNG

Jack Brickey

If you wish to remove a customer from a given service management project then you do that under project settings > people. The view under the customers screen illustrates the number of issues a given customer has opened or resolved but it is not where you manage the customer’s access. If you wish to revoke the customers access completely from your instance you can do that under admin > user management > Jira service management.

Mayur Jadhav_30osel

Hi @[deleted]

For deleting a customer from the JSM project, you need to have Jira Admin or Project Admin Permission.

If you have simply go to the JSM project from which you want to remove the Customer. On the left side of the screen, you will have one panel just scroll down and search for Customers, and click on it and just select which customer you want to delete.

Thanks,

Mayur

unknown

Hi, thanks for the reply. As i stated, i DO NOT have any users/customers that i can delete.

And i know that the view under the customers screen is not the place for managing access. But again, as i stated earlier, the users/customers that are being displayed cannot be found under users.

These customers are not licensed users, and i also do not have the option to delete these customers.

unknown

Hi Mayur,

I'm Jira Admin and Project Admin so that is not the issue. I also do not have the option to delete the customers. When creating an organization in the customer section, i can add the customer to the organization. And here i can delete the customer, but then it gets right back in the customers que.

Jack Brickey

Hi @[deleted], sorry if restated what you already understand. If you are a Jira admin you should find all “customer only” accounts under admin > user management > Jira service management. They will not appear under “Users” unless the have an Atlassian account and access to the site.

Mayur Jadhav_30osel

Okay

unknown

Hi Jack,

unfortunatly i do not have the option "Jira service management" under admin > user management >.

unknown

Solution:

David Wolfman

Super helpful.... I'm having the same problem right now. Terrible UI

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