Not getting invitation mail from bitbucket

Vishnu Vardhan_gezsvw

Hi,

I'm trying to add an user to our organisation, who was already a member but left the organisation for sometime and rejoined. when he left the organisation, the account was deleted. 
Now when we add him to jira and confluence he is getting the access. but Bibucket he is not able to join, because invitation mail is not received.

can some one provide a possible mistake or solution.  

Daniel Eads

Hi @Vishnu Vardhan , welcome to the Community!

Our email service has a suppression list to keep from sending emails to accounts that no longer exist at your organization. When our mail service receives certain types of errors from the recipient's mail server, that email address is placed on the list and not sent additional emails.

In this case for example, we would have suppressed emails to that member when they left your organization. Unfortunately the service doesn't know when people re-join - so likely the problem here is that the invite email from Bitbucket this time around didn't make it through our mail service.

I've cleared out all the suppression entries for email addresses at your domain name. Please try resending the invite from Bitbucket now!

Cheers,
Daniel | Atlassian Support