you don't have access to any service projects

Question

Hello,

suddenly one of our customers started seeing a message "you don't have access to any service projects" after login into the customer portal. The problem happens to only one customer. Reloging or creating a new password doesn't help.

In a forum I found that removing the account and adding it again should help, but I can't try it, because this specific customer has over 500 requests in his history, so I don't want him to lose it.

How to check what's wrong with this customer or how to reactivate it, if it is needed, without losing his request history?

Alikas Kazlovas · Answer

I removed both user's accounts from our JIRA help desk and added as a new one - it worked out - the user, after connecting to the JIRA customer portal can see his old request.

Jack Brickey · Answer

One thing that would be good to check if you don’t mind. Is it possible that this customer is also listed as a Jira user under administration user management?

if you find this to be the case then go to Jira Service Management under User management, find that user and perform a migrate to Atlassian account action.

Alikas Kazlovas · Answer

additional info: I found that the same person has two accounts, and he uses the same emails address to log in to. How to deactivate the one that is not needed?