Hi
After we run a new Jira and fixed bugs, today ; role page doesn't show any thing! also permission edit page.
like below picture:
How can I fix bug?
Thanks
Hi Marzi,
Looks like you may not have any roles set up in the project yet. Please try adding someone using "Add users to role".
If there should be users, can you please look at the Atlassian Jira log file to see if there is an error when you reload this page?
Thank you
Pavel
Hi @Marzi Goodarzian
Thank you for sharing your Atlassian Jira log.
Looks like there may be a problem with the Script Runner addon.
This looks like a problem with the Jira cache. You can try to clear the Jira internal cache using the Script Runner - see the instructions Clear Jira or Groovy Caches
If that doesn't help, you can try restarting Jira with a clear cache:
Alternatively, you can try Jira Safe mode and see if any of the addons are causing the problem - Disabling and enabling apps
Hi @Pavel Junek
I added users to roles before,
I read logand see this error:
021-09-01 16:34:22,561 http-nio-80-exec-1 ERROR jiraadmin 994x81072x2 nklnxo 172.30.22.111,192.168.179.1/rest/scriptrunner/1.0/message [c.a.plugin.servlet.DefaultServletModuleManager]Unable to create new referenceLazyLoadedFilterReference{descriptor=com.onresolve.jira.groovy.groovyrunner:scriptrunner-rest-resource-common-filter (ScriptRunner REST resource - Common),filterConfig=com.atlassian.plugin.servlet.filter.PluginFilterConfig@29809186}io.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.RuntimeException:Could not identify Bundle at location <reference:file:/home/pds/jira_home8.2.3/plugins/.osgi-plugins/transformed-plugins/atlassian-admin-quicksearch-jira-2.3.3_1570104388000.jar>at io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:156)at io.atlassian.util.concurrent.LazyReference.get(LazyReference.java:116)at com.atlassian.plugin.servlet.DefaultServletModuleManager.getInstance(DefaultServletModuleManager.java:430)at com.atlassian.plugin.servlet.DefaultServletModuleManager.getFilter(DefaultServletModuleManager.java:423)at com.atlassian.plugin.servlet.DefaultServletModuleManager.getFilters(DefaultServletModuleManager.java:288)at com.atlassian.plugins.rest.module.servlet.DefaultRestServletModuleManager.getFilters(DefaultRestServletModuleManager.java:127)... 30 filteredat com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)... 13 filteredat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)... 57 filteredat com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)... 1 filteredat com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)... 16 filteredat com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)... 3 filteredat com.pds.jira.PDSBase.doFilter(PDSBase.java:219)at com.pds.jira.rtl.RTLLayoutFilter.doFilter(RTLLayoutFilter.java:61)... 3 filteredat com.pds.jira.PDSBase.doFilter(PDSBase.java:219)at com.pds.jira.cal.PersianCalendarFilter.doFilter(PersianCalendarFilter.java:38)... 19 filteredat com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)... 5 filteredat com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:183)at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:126)at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:115)... 4 filteredat com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)... 8 filteredat com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)... 4 filteredat com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)... 26 filteredat com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)... 25 filteredat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)at java.lang.Thread.run(Thread.java:745)Caused by: java.lang.RuntimeException: Could not identify Bundle at location <reference:file:/home/pds/jira_home8.2.3/plugins/.osgi-plugins/transformed-plugins/atlassian-admin-quicksearch-jira-2.3.3_1570104388000.jar>at com.atlassian.plugins.rest.module.scanner.AnnotatedClassScanner.scan(AnnotatedClassScanner.java:56)at com.atlassian.plugins.rest.module.OsgiResourceConfig.scanForAnnotatedClasses(OsgiResourceConfig.java:96)at com.atlassian.plugins.rest.module.OsgiResourceConfig.getClasses(OsgiResourceConfig.java:88)at com.atlassian.plugins.rest.module.scope.ScopeResourceFilterFactory.lambda$null$1(ScopeResourceFilterFactory.java:58)at java.util.Optional.map(Optional.java:215)at java.util.function.Predicate.lambda$and$0(Predicate.java:69)at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:174)at java.util.Spliterators$ArraySpliterator.tryAdvance(Spliterators.java:958)at java.util.stream.ReferencePipeline.forEachWithCancel(ReferencePipeline.java:126)at java.util.stream.AbstractPipeline.copyIntoWithCancel(AbstractPipeline.java:498)at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:485)at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)at java.util.stream.FindOps$FindOp.evaluateSequential(FindOps.java:152)at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)at java.util.stream.ReferencePipeline.findFirst(ReferencePipeline.java:464)at com.atlassian.plugins.rest.module.scope.ScopeResourceFilterFactory.create(ScopeResourceFilterFactory.java:64)at com.atlassian.plugins.rest.module.OsgiServiceReferenceResourceFilterFactory.create(OsgiServiceReferenceResourceFilterFactory.java:33)... 8 filteredat com.sun.jersey.spi.inject.Errors.processWithErrors(Errors.java:193)... 8 filteredat com.sun.jersey.spi.inject.Errors.processWithErrors(Errors.java:193)... 1 filteredat com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.initiate(RestDelegatingServletFilter.java:164)... 5 filteredat com.atlassian.plugins.rest.module.RestDelegatingServletFilter.initServletContainer(RestDelegatingServletFilter.java:89)at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.init(RestDelegatingServletFilter.java:62)... 1 filteredat com.atlassian.plugin.servlet.DefaultServletModuleManager$LazyLoadedFilterReference.create(DefaultServletModuleManager.java:499)at com.atlassian.plugin.servlet.DefaultServletModuleManager$LazyLoadedFilterReference.create(DefaultServletModuleManager.java:486)at io.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:332)at io.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:150)... 244 more2021-09-01 16:34:34,449 HealthCheck:thread-5 ERROR ServiceRunner[c.a.t.j.healthcheck.support.GadgetFeedUrlHealthCheck]An error occurred when performing the Gadget feed URL healthcheckorg.apache.http.conn.ConnectTimeoutException: Connect to tasksboard.xxx.com:443 [tasksboard.xxx.com/185.4.104.33] failed: connect timed outat org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:151)at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373)at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)at com.atlassian.troubleshooting.jira.healthcheck.support.GadgetFeedUrlHealthCheck.check(GadgetFeedUrlHealthCheck.java:56)at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)at java.util.concurrent.FutureTask.run(FutureTask.java:266)at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)at java.lang.Thread.run(Thread.java:745)Caused by: java.net.SocketTimeoutException: connect timed outat java.net.PlainSocketImpl.socketConnect(Native Method)at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:339)at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)... 16 more
Thanks @Pavel Junek
Your solution was very useful.
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