Hello, we connected Azure AD sync for provisioning with those two how-to: https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/ https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-provisioning-tutorial the user provisioning article states that we can sync the following attributes: * Display name * Email address * Organization * Job title * Time zone * Department * Preferred language so far, we can only see display name & mail address after the sync. Do we need to do something else? Under details of the User, its stats “update at Identity Provider” but in Azure attributes like Job title are set. One addition to this question, is it possible to sync the telephone number too? Thanks

@Ibrahim.Awwad raised a support request with Atlassian. And the answer is no, at this time you cannot access the data. But there is a new feature request that you can vote for. * ACCESS-657 - Support more attributes for user-provisioning * ACCESS-638 - Support more attributes on SAML integration Not sure how to advise on your other issue, I don't have a lot of experience with this. Can you raise a support request? Id be interested in the outcome too.

Hi @Linda Milne_Togetha Group_ have you done anything specific so you can get the user attributes finally showing in JIRA? We aren't assigning those users a license, they are only allowed to use the Service Desk portal, is maybe the reason! I couldn't find any resources to troubleshoot this behaviour

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User attributes from Azure Ad don't sync

Ben_bplh9a

Hello,

we connected Azure AD sync for provisioning with those two how-to:

https://support.atlassian.com/provisioning-users/docs/understand-user-provisioning/
https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-provisioning-tutorial

the user provisioning article states that we can sync the following attributes:

Display name
Email address
Organization
Job title
Time zone
Department
Preferred language

so far, we can only see display name & mail address after the sync. Do we need to do something else? Under details of the User, its stats “update at Identity Provider” but in Azure attributes like Job title are set.

One addition to this question, is it possible to sync the telephone number too? Thanks

Accepted answers

All comments

Jayant Suneja

Hi Ben,

You will have to set these attributes with user provisioning. At step 9 "Review the user attributes" with article https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-provisioning-tutorial you can add additional supported attributes like Job title, Department, etc.

Information from Azure to Atlassian is synced based on user mapping configured for users.

At the moment, the Telephone number is not the supported attribute with the user provisioning

Regards,
Jayant

Tom Anderson

Hi Jayant,

Is there a list somewhere of all of the available user attributes within Atlassian?

Tom

Ben_bplh9a

Hi Jayant, I agree with Tom. A list of all available user attributes would be very helpful.

Kristján Geir Mathiesen

Hi @Jayant Suneja Could you please provide us with a list of supported user attributes?

Thanks,
KGM

Eduardo Oliveira

Hi @Ben - Not sure if you already solved this issue, but if you're open to using an app, I would like to share another potential solution that may help in this scenario - MindPro Sync.

This app allows you to integrate OKTA, Azure AD, or OneLogin with Jira and JSM and retrieve user attributes (phone, location, department, etc..), map them in Jira custom fields and display this data directly Jira issues or JSM requests (and portal)

All the best,
Eduardo - from MindPro, a Marketplace Partner.

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