Post Jira upgrade it stopped users assignable and searchable in JQL interface.

AnoopTripathi

Hello,

Need help on this.

We have recently upgraded the Jira Software from v8.4.0 to v8.18.2.

Post upgrade we performed a testing and found that users are not assignable in tickets and even can't be searched at JQL interface.

Please suggest.

Thanks,

Anoop

AnoopTripathi

It appeared that user being used to run a JIRA application doesn't have a writeable home directory (for example: /home/jira or ~jira didn't exist). It is possible for a plugin to use the prefs module, which defaults to write to ~/.jira/

The logs matches a known bug in Jira: https://jira.atlassian.com/browse/JRASERVER-33595 -Jira installer does not create the jira home directory when it creates the user.

Steps:

Please refer to the article: https://confluence.atlassian.com/jirakb/could-not-lock-user-prefs-unix-error-code-2-270829588.html