Automation for Jira JSM Request Type Groups

A_ Ethan Vaughan

Building a new JSM and planning to incorporate Automation for Jira, but corpo hasn't approved yet so I'm building AfJ use cases in theory. 

Question: Can you run Automation rules based on the JSM Request Types' Groups?

Kian Stack Mumo Systems

@A_ Ethan Vaughan

You can do that. It requires the use of the "Advanced Compare" condition. The information is stored in a custom field "customer request type". In the instance I was looking at, that was custom field with ID 12411. The information is stored on the ticket in a way similar to this:

"customfield_12411": {
"requestType": {
"id": "38",
"name": "Request IT Services",
"description": "Request an IT Service that isn't listed on the portal.",
"helpText": "",
"serviceDeskId": "2",
"groupIds": [
"6"
]
}
}
}
}

I cleared some information out to make it a little bit easier to read. You can see that the groups that a request type belongs to are stored as the numerical Id's. To find out which ID corresponds with each group, you can navigate to the portal, select the group you are interested in, and then get the group ID from the URL. Example: "servicedesk/customer/portal/2/group/17" the id of group "Collaboration Requests" is 17. 

Once you've got the ID's you want, you can use the following expression to query for them in an advanced compare condition: