Urgent Jira Support

Question

Is there a Slack channel, Discord server or anything similar for Jira? I am desperate for support to figure out if our company can migrate over from our current system but it's simply taking too long to receive replies on this community or from Jira themselves.

I'm just getting nowhere with this at all at the moment :(

zigojacko · Answer

Thanks Ravi, I am asking on here and not getting anywhere though (but I do appreciate the time anyone is taking to reply though). I am happy to consider approaching a partner but I am literally just asking very basic questions that really I feel should be self-explanatory (and I literally work in the tech/web space so am very savvy) - I've got no idea what on earth I am doing wrong.

The most important questions I have right now are about getting JSM to work with custom email addresses:-

https://community.atlassian.com/t5/Jira-Service-Management/How-do-I-receive-requests-at-our-custom-email-address/qaq-p/1785159

https://community.atlassian.com/t5/Jira-Service-Management/Connecting-custom-email-accounts-from-anything-on-a-catchall/qaq-p/1785781

I've spent hours trying to find out how to get email through to our JSM via a custom email account (which I was able to connect within seconds - it just doesn't do anything).

Once I have got this working and earnt of any limitations with regards to custom email accounts, I can probably figure out everything else.

Ravi Sagar _Sparxsys_ · Answer

Hi @zigojacko

This community is the best place to seek answers but if you want to talk to someone or get professional help then reaching out to an Atlassian Partner is highly recommended. Usually most partners would offer variety of services and you don't have to engage with them for full deployment/migration. It could be few days of consultancy to answer your specific questions and suggest a migration path. In fact you will save time (and money) if you get professional help.

Do you have list of your requirements and issues?

Ravi

zigojacko · Answer

Search where exactly? Sorry I'm not sure where I am supposed to be going... 🤷‍♂️