"Integrate" is a "suitcase word" - it describes a concept well, but we can't really tell you anything about the contents until you open the suitcase. We need more detail.
What do you want from the integration? When update X is done, Y happens - what are X and Y for you?
Hi Nic,
Something like this if an organisation is using both the ticketing tools Servicenow and JIRA. Let us suppose and incident has been created using Serviceno, how to integrate ServiceNow with JIRA so that same incident is updated in onsite JIRA server(not cloud) and further if any updates made on JIRA end should also reflect on servicenow.
Are there any settings that servicenow provide to integrate with JIRA?
Do both servicenow and JIRA has any API's to post or get data between each other?
Are there any example code snippets or sample integration done earlier between these two agents?
-RT
Ok, great, you'll need to write code in ServiceNow that calls the JIRA REST interface to create and update incidents in JIRA, and hen some code in JIRA (webhooks and maybe post-functions) to do the same in SeviceNow over the remote API for that.
(As a dutiful Atlassian advocate, I should add that a far easier and better option is to add JIRA Service Desk to your JIRA installation)
Thanks Nic!!
Does the below solution help?
http://www.john-james-andersen.com/blog/service-now/rest-based-servicenow-jira-integration-poc.html
Hi Guys,
i do not recommend home-grown development !
If you are looking for bi-directional integration with attachments synchronization, I truly recommend zigiwave integration hub.
https://zigiwave.com/jira-servicenow-integration/
they have a great solution for a fair price and world-class support.
their software requires an additional small VM, but that is the only way to get a perfect 2 ways integration.
my 2 cents..
(Spoiler alert - I'm with the team that develops the product - so this is a blatant pitch for our product)
Have a look at Exalate - which provides a ServiceNow connector
It provides
More info - book a demo here
Francis
Up voting solution - out of the suggestions listed I found Exalate to be quite user friendly and required the least administrative effort to use.
Please see below links for details on how to implement this integration:
Hey Ravi,
If you are looking to integrate JIRA with ServiceNow by using only Rest-based calls without using SOAP, check out the link below:
Connect Jira to ServiceNow
It's simple, it's easy. You can set up the integration in less than 2 minutes.
Hope this helps
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