Not getting Invites to Collaborate in Email

Michael DeStefano

Hi.  I am teaching a class and have asked the students to invite me on their repositories. I did not receive invites from many of them. A few have indicated they resent the invites, but I'm still not receiving them. Can you please check and confirm the invite emails are being sent to my address?

Note - Several students have provided screenshots showing the invite online with the correct email address on it. I've removed the identifications to keep things private, but the invite looks good, other than the "Invalid Date" label under the email address. Please advise.

 

 

Thanks

Mike

Caroline R

Hi, @Michael DeStefano! Welcome to the community! 

I have reviewed your email and confirmed there was no blocker on your address that could be causing a problem to receive our emails. I also checked our internal logs and confirmed the emails have left our servers. In this case, I have sent you an invitation to one of my repositories to test it and confirmed on our logs that this email also left our servers. Could you confirm if you received my invitation? 

With that said, could you ask your students to try to remove the invitation and send you a new one (not using the “resend invitation" option)? They can do this by following the next steps:

• Access the workspace >  Go to the repo they have invited you to;

• Access the Repository Settings > User and group access; 

• Click on the "invitation pending"; 

• Select the “Cancel invitation" option to remove the invitation; 

• Add your email again to send a new invitation. 

In case you still don't receive the email, could you please check if the email was not sent to a Spam folder? Or aren't any quarantined emails on the server (spam filter)? 

Please let me know how it goes. 

Kind regards,
Caroline