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Comment using @ name

Roja Gurram_ey6522

Hi Team,

It seems that if I leave a comment under a ticket, using the @ tag (like when I call someone by their names) this person still doesn't get an email that she/he was mentioned underneath such a ticket.

Could someone please advise on this soon.

Accepted answers

Vincent Grajek

Hi @Roja Gurram

You can set this in your personal settings :

Sans titre.jpg

Gaurav_0av1h6

Hello @Roja Gurram

My apologies for not reading the issue completely and assuming that it is for Cloud and not the server.

Kindly check the Notification Scheme of the project for which this is happening, specifically the notifications for 'Issue Commented' and 'Issue Comment Edited'.

Please accept the answer if this helps solve your query else respond and allow others to share input.

All comments

Vincent Grajek

Hi @Roja Gurram

You can set this in your personal settings :

Sans titre.jpg

Gaurav_0av1h6

Hello @Roja Gurram

Just to add, the settings as suggested by @Vincent Grajek would need to be updated by the user who is not receiving the emails notifications on the profile.

Roja Gurram_ey6522

Hi Vincent Grajek,

I Should not see those options in my profile. where should i get pls?

Gaurav_0av1h6

Hello @Roja Gurram

Please navigate to 'Personal Settings' under Jira, to check these settings.

Gaurav_0av1h6

Hello @Roja Gurram

My apologies for not reading the issue completely and assuming that it is for Cloud and not the server.

Kindly check the Notification Scheme of the project for which this is happening, specifically the notifications for 'Issue Commented' and 'Issue Comment Edited'.

Please accept the answer if this helps solve your query else respond and allow others to share input.

Roja Gurram_ey6522

Hi Gaurav,

Thanks for the reply.

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