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When reopening a resolved issue, resolution date is not clearing

Mike Hirons_3fy8c3

We have a custom workflow in place, in which issues can be closed and resolved.

Issues can, however, be reopened - on transition back into an unresolved status, the resolution is cleared.

However, the resolution-date field is not clearing - which is causing problems with reporting (as JQL considers the issue 'resolved' - even if there is no resolution set).

resolution-date is not coming up as a field that can be cleared as part of a transition.

Is anyone able to help, or offer some advice?

Accepted answers

Del Jensen

When you transition to Reopened, you need to have a Post Function that clears various fields. I've included an example of what our company uses:

reopen transition.jpg

All comments

Del Jensen

When you transition to Reopened, you need to have a Post Function that clears various fields. I've included an example of what our company uses:

reopen transition.jpg

Mike Hirons_3fy8c3

Yep, we have a "The Resolution of the issue will be cleared" post function - but this isn't clearing the resolution date field, which is causing the main problem.

I'm not able to select resolution date as a field to clear.

Payne

We clear the resolution on re-opens in several of our projects, just as you are doing, and we have no residual resolutiondates as you are experiencing (verified with a JQL search of resolution is empty and resolutiondate is not empty). Not sure why you're experiencing that.

Nonetheless, perhaps you can change your JQL to check for an empty resolution rather than an empty resolutiondate.

Radek Dostál

Can you show us the screenshot of the transition post functions? Is the 'Resolution will be cleared' before "Update change history" and "Reindex issue"?

The dropdown that this function uses for field selection only shows system fields, therefore it should only show "resolution". There is no resolution date or any other variant.

If you have this function, in the correct post-function order, and it does not work, then the problem is elsewhere - either a different workflow, a draft/unsaved workflow, wrong issuetype, different transition being used, etc.

Del Jensen

I just noticed you are using Server. We use Cloud and it is clearing that date when I reopen with the above post function.

Souvik Nath

Yes @Mike Hirons , I am also facing the same issue exactly, but unable to get any solution.

Souvik Nath

I have solved it now by using below post function in between workflow transition in my project. I am using Jira datacenter 8.22.6 version.

Resolved date gone.PNG

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