nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Smart Values in Automation email address

Matt S

I'm trying to come up with a method for delivering notification emails to new users prior to their creation as users in Jira. These users do have functional email addresses. Using automation, I have a Send Email action configured with smart values in the recipient field. This does not seem to be working and I'm curious if smart values can be used here. If not, how could an email address be constructed out of values in multiple custom fields?

Accepted answers

All comments

Liam Green

Hi @Matt S

I'm curious as to why you wouldn't add them as users straight away?

Matt S

Hi @Liam Green

We use Devinti Active Directory Attributes Sync to pull new users from AD, but the sync only runs once per day. I'm going to attempt running the notification automation on a schedule to see if waiting until this sync occurs will fix the issue.

Fabian Lim

Hi @Matt S

Give this new feature a try that allows you to create variables. Link: https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Create-variable-New-component/ba-p/1448118

You can create a variable that constructs the email and use it in your send email action.

Let us know if this works.

Matt S

Hi @Fabian Lim

That action would definitely solve this problem, but unfortunately we're using Jira Server and it only appears available on Cloud.

Liam Green

Hi @Matt S

That makes sense.

If you want to, you could store the email address you need in a custom field and put the email address as {{issue.customfield.FIELDNAME}}

Matt S

That is a viable alternative, I appreciate the suggestion. Setting those automations to run on schedules has solved the problem.

John Funk

Hey @Matt S - Did you ever get this working?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

automation

smart-value

jira-service-management

jira-service-management-server