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JIRA won't start after upgrade from 7.7.1 to 8.13.9

Lisa Ruby

I just upgraded from JIRA Server 7.7.1 to 8.13.9 on Windows 8.1 using the installer (so overwrote my previous version) and JIRA won't start. I read through all of the documentation on upgrading and did everything I thought I needed to do. I upgraded my Postgres database to a version supported by both 7.7.1 and 8.13.9 (9.6.22) before I did the upgrade. The upgraded database worked fine with 7.7.1.

JIRA is installed in C:\Program Files\Atlassian\Application Data\JIRA

My JIRA HOME location is \mysoftware\Atlassian\Application Data\JIRA

My normal JAVA_HOME environment variable is set to:
JAVA_HOME=C:\Program Files\AdoptOpenJDK\jdk-11.0.9.11-hotspot

Everything seemed to go OK with the upgrade, but now JIRA won't start. For 7.7.1 I had JIRA running as a Windows service. That service is gone and a Service for 8.13.9 was not added. There was no option that I saw during the install for running it as a service. Since it deleted the previous service I would assume it knew the server was running as a server.

I tried manually installing as a service and it didn't work. I can't seem to paste in the output from doing that.

Then I tried manually starting JIRA using start-jira.bat (run in command window as administrator), which also failed.

Here is the initial output from my first attempt at running start-jira.bat:

C:\Program Files\Atlassian\JIRA\bin>start-jira.bat

To run Jira in the foreground, start the server with start-jira.bat /fg

`sMMMMMMMMMMMMMM+
MMMMMMMMMMMMMM
:sdMMMMMMMMMMM
MMMMMM
`sMMMMMMMMMMMMMM+ MMMMMM
MMMMMMMMMMMMMM +MMMMM
:sMMMMMMMMMMM MMMMM
MMMMMM `UOJ
`sMMMMMMMMMMMMM+ MMMMMM
MMMMMMMMMMMMMM +MMMMM
:sdMMMMMMMMMM MMMMM
MMMMMM `UOJ
MMMMMM
+MMMMM
MMMMM
`UOJ

Atlassian Jira
Version : 8.13.9

The system cannot find the path specified.

If you encounter issues starting or stopping Jira, please see the Troubleshooting guide at
https://docs.atlassian.com/jira/jadm-docs-0813/Troubleshooting+installation

Using CATALINA_BASE: "C:\Program Files\Atlassian\JIRA"
Using CATALINA_HOME: "C:\Program Files\Atlassian\JIRA"
Using CATALINA_TMPDIR: "C:\Program Files\Atlassian\JIRA\temp"
Using JRE_HOME: "C:\Program Files\Atlassian\JIRA\jre\"
Using CLASSPATH: "C:\Program Files\Atlassian\JIRA\bin\bootstrap.jar;C:\Program Files\Atlassian\JIRA\bin\tomcat-juli.jar"
Using CATALINA_OPTS: ""
find: '/V': No such file or directory
find: 'JDK_JAVA_OPTIONS': No such file or directory
: 'version': No such file or directory
find: '/V': No such file or directory
find: 'JDK_JAVA_OPTIONS': No such file or directory
find: 'version': No such file or directory
find: '/V': No such file or directory
find: 'JDK_JAVA_OPTIONS': No such file or directory
find: 'version': No such file or directory
****************************************************************************
******* Wrong JVM version! Jira requires 1.8 or 11 to run. *******
****************************************************************************
***
*** Output of java -version command is:
openjdk version "1.8.0_292"
OpenJDK Runtime Environment (AdoptOpenJDK)(build 1.8.0_292-b10)
OpenJDK 64-Bit Server VM (AdoptOpenJDK)(build 25.292-b10, mixed mode)
*** (End of output) ***
***
*** If you want JIRA to start using this JVM
*** set environment variable 'ignore_jvm_version' to 'true'
***
****************************************************************************

I tried setting ignore_jvm_version to true and running start-jira.bat again, and then ended up with the output below. Apparently there is something wrong with the scripts or some other executable that can't handle the space in 'Program Files'. That certainly isn't anything new with the normal install location for applications in Windows.

C:\Program Files\Atlassian\JIRA\bin>start-jira.bat

To run Jira in the foreground, start the server with start-jira.bat /fg

Atlassian Jira
Version : 8.13.9

JAVA_HOME "C:\Program Files\Atlassian\JIRA\jre\" contains spaces. Please change to a location without spaces if this causes problems.

If you encounter issues starting or stopping Jira, please see the Troubleshooting guide at https://docs.atlassian.com/jira/jadm-docs-0813/Troubleshooting+installation

Files\Atlassian\JIRA\jre\\bin\java.exe"" was unexpected at this time.

Does anyone know of a fix or workaround for this? Thank you.

Accepted answers

Lisa Ruby

Solved my problem. The batch file check-java.bat, which gets run when starting JIRA from the command line using start-jira.bat calls the Windows find command. I have cygwin installed on my computer and the cygwin/bin directory is at the front of my PATH environment variable because I prefer the cygwin tools to the Windows command line tools. This caused the cygwin find command to be run when check-java.bat called find, which caused syntax problems. I removed the cygwin\bin directory from my PATH variable and JIRA started.

If the JIRA upgrade had installed JIRA as a service, like I had it with the previous version, this wouldn't have been a problem. There was no option in the installation to tell it to install as a service. It removed the service for version 7.7.1 that I upgraded from, and did not install the service for 8.13.9. I have now installed the service.

All comments

Kishan Sharma

Hi Lisa,

Can you try to install your JDK in a folder which doesn't have space in it eg: something like C:\Java\jdk1.8.0_65

Refer this link for details,

Lisa Ruby

Thank you for replying.

I can try that, but I think there will still be problems with the path to catalina. And when it couldn't deal with the path to my JAVA install it tried using the jre distributed with the installation and had the same problem with the space in Program Files because the JAVA install is in Program Files. Seems pretty broken.

I renamed my new install and went back to my old one. I see in all of the batch files in 7.7.1 they were using %~dp0 to convert paths to their short versions without the spaces. The new scripts in 8.13.9 don't do that.

Ismael Jimoh

I believe windows has this shortened format for various directions for example Program Files becomes something like PROGRA~1.

I will check if this helps and restart the application.

Ismael Jimoh

Also explained in detail here: https://confluence.atlassian.com/adminjiraserver/installing-java-938846828.html

regards.

Lisa Ruby

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