How to send email notifications to external users( non-licensed users)?

Question

Hi ,

Is there a way to send email notifications to external users( non-licenced users ) using jira mail handler ?

we are using the jira server version of 8.1.3

we want to send the notification to the sender( non-jira user) when the request is created by jira mail handler.

Quick response would be highly appreciated.

Thanks

Vikrant Yadav · Answer

Hi @Srikanth Mamidala  For JIRA Cloud, easiest way is to use JIRA Automation, to capture email address from Description in a custom field and send email to that captured email address.

Some similar posts, might helps you :-

https://community.atlassian.com/t5/Automation-questions/How-can-I-pull-the-email-address-from-the-Description-section-of/qaq-p/1521498

https://community.atlassian.com/t5/Jira-questions/Automation-Regex-extract-email-address-from-Issue-Description/qaq-p/1714786

Thanks

V.Y

Srikanth Mamidala · Answer

Hi @Vikrant Yadav

I am looking for same feature within our Jira cloud and I read your idea but unsure on how to achieve this. Have some questions on your ideas.

1. Instead of Setting default reporter . Check create new users .. so that user account created in jira system and user received issue creation email. Remove user from jira-users group to save license

* Once the new users are created how do we automatically remove users ? Manual effort to remove users everytime user is created a jira ticket seems very cumbersome

2. Use script runner plug-in to capture email address and send email notification when issue get created.

* Not familiar with script runner at all, and is there a preconfigured code which does the job of sending email to external users (not sure how and where it picks up the email from though) once issue is created

Vikrant Yadav · Answer

Hi @Srikanth  Try below script to capture email address, script capture email address from Description field and paste it in a Text field:-

Apply  this in Post function at top :-

import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.ModifiedValue
import com.atlassian.jira.issue.util.DefaultIssueChangeHolder
import com.atlassian.jira.component.ComponentAccessor
import java.util.regex.Matcher
import java.util.regex.Pattern

def customFieldManager = ComponentAccessor.getCustomFieldManager()

def desc = issue.getDescription()

def result = desc.substring(desc.lastIndexOf("mailto:") + 7, desc.indexOf(">"))

def targetField = customFieldManager.getCustomFieldObjects(issue).find {it.name == "Employee Email"}

def changeHolder = new DefaultIssueChangeHolder()

targetField.updateValue(null, issue, new ModifiedValue(issue.getCustomFieldValue(targetField), result),changeHolder)

After Issue Created Event post function, apply one more Script runner post function , "Send Custom Email(SR) "

In This post function, select Email field in To field.

Thanks