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How do I set an Assignee on Issue Creation in the API?

Joe Osborne

I want to be able to set the assignee for issues when I create them via the API.

However, whatever info I send results in the same error: Field 'assignee' cannot be set. It is not on the appropriate screen, or unknown

I do know there's an API endpoint for assigning to known tickets, however, I need to perform this action on issue creation, and that's not working.

Accepted answers

All comments

Trudy P Claspill

Are you able to set the Assignee during issue creation in the UI, under the same identity you are using for the API?

Alex Koxaras -Relational-

Hi @Joe Osborne

Did you take a look at these examples? https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/

If assignee is a mandatory field, then you have to include it in your API.

Let me know if the above helps.

Alex

Joe Osborne

Thanks, I'm familiar with the examples and am including the assignee in my request.

Alex Koxaras -Relational-

Then see if the assignee field is present on that issue type create screen. If not, add it on the screen.

Joe Osborne

I can successfully assign an assignee using the assignee endpoint:

PUT /rest/api/2/issue/{issueIdOrKey}/assignee

However, when I include the same request on a ticket creation request, I get the error mentioned above: Field 'assignee' cannot be set. It is not on the appropriate screen, or unknown

Joe Osborne

I'm not sure what you mean by "screen".

I'm working through python with the API so I don't see any screens.

Trudy P Claspill

I am asking if you can set the Assignee field during issue creation when you use the web UI and the same identity you use for the API.

Is the destination project for the new issue a Team Managed project or a Company Managed project?

Try logging into the Jira web application with the identity you use for your API call. Try using the UI to create an issue in the desired project. Is the Assignee field available there?

If the Assignee field is not available in the Create Issue UI screen for your project and the issue type you are trying to create, then you will not be able to set the value using the Create Issue API.

Joe Osborne

The assignee field is present on the Create Issue screen with the user I'm working with the API with.

david.renton

OK, for all the Python people that arrive here after, here is how I've accomplished getting user id's emails and names so I can assign tickets to them.

def get_assignable_users(start_from):
    auth, headers, base_url = auth_and_headers()
    url = f"{base_url}/rest/api/3/user/assignable/search"

    query = {
'project': 'ONE OF YOUR PROJECT KEYS',
        'startAt': start_from
    }

    response = requests.request(
"GET",
        url,
        headers=headers,
        params=query,
        auth=auth
    )
return response


if __name__ == "__main__":
    start = 0
    my_json = {}
while start is not None:
        user_list_response = get_assignable_users(start)
        text = json.loads(user_list_response.text)
for user in text:
            my_json[f"{user['emailAddress']}"] = user['accountId']
if len(text) == 100:
            start = start + 100
        else:
            start = None

with io.open('json_users.json', 'w') as outfile:
    json.dump(my_json, outfile)

The outputted json_users file can be imported into your script and queried by email address to get the id.

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